Helpdesk
Raising and resolving employee tickets.
Raise a helpdesk ticketAsk HR, payroll or IT for help by raising a ticket with an attachment, follow the replies, and close or rate it when you're done.EmployeesWork the helpdesk ticket queuePick up employee tickets, reply or add internal notes, change status, priority and assignee, and keep within the SLA.Admins & HRSet up helpdesk categories, SLAs and auto-assignmentDecide which categories employees can choose, how many hours each has before it is overdue, and who receives new tickets automatically.Admins & HR