View your plan and billable headcount
See your package, subscription period, employees billed and this month's billable headcount on the Plan & billing tab.
On this page
The Plan & billing tab shows what your company is subscribed to and how many employees count towards your bill. This article explains each number and how extra employees are charged.
Before you start
- You need the Organization settings permission. Administrators have it by default.
- This tab is read-only. To change your plan, contact your Attendex account manager.
Open Plan & billing
- In the left menu, under Settings, click Organization.
- Open the Plan & billing tab ( open Plan & billing).
What each number means
| Field | Meaning |
|---|---|
| Package | The package your company is on. It decides which modules you can use |
| Status | For example Trial (with its end date), Active or Expired |
| Term | How long you pay for at a time, such as monthly or yearly |
| Period | Start and end dates of the current subscription |
| Employees billed | The number of employees included in your subscription price |
| Billable this billing month | Employees who count for the current billing month, with its date range underneath |
| Active right now | Current employees today (active, on probation or serving notice) |
| Subscription total | The subscription price including GST |
How billable headcount is counted
- Every employee who was active on any day of the billing month counts — including people who joined or left during it.
- Billing months follow your subscription start date. If your subscription started on the 15th, each billing month runs from the 15th to the 14th. Without a subscription, the calendar month is used.
- When the billable number goes above Employees billed, a badge such as +3 appears next to it.
If your billable headcount goes above the employees billed, your account manager may raise an add-on charge for the extra employees. These appear in the Add-on charges table with the Period, what it is For (for example "2 extra employee-month(s)"), Amount, GST, Total and Status. Add-on charges are invoiced like any other charge.
Invoices
Below the plan details, the Invoices table lists your invoices and credit notes. See View and download your invoices and Pay an invoice online.
Change your plan
To add employees, add modules or move to a different package, contact your Attendex account manager. They can send you a quotation to accept online — see Free trial, upgrades and quotations.