Troubleshooting
Fixes for common problems.
I can't sign inWork through the common reasons a sign-in fails — wrong portal, wrong company address, password, invite not used, or access removed — and fix each one.Locked out after too many sign-in attemptsWhat to do when Attendex temporarily blocks sign-in after several wrong passwords.Wrong company address or "Company not found"Fix sign-in problems caused by a mistyped, old or wrong company address, including the "Company not found" and "workspace unavailable" pages.Emails from Attendex are not arrivingWhat to check when invites, password resets, invoices or notifications from Attendex don't reach the inbox.A menu item is missing or a page is blockedWhy a menu item doesn't appear or a page says "This module isn't in your plan" or "You do not have permission", and how to get access.