Locked out after too many sign-in attempts

To protect your account from password guessing, Attendex pauses sign-in for a short time after several wrong passwords in a row. This is temporary and nothing is wrong with your account.

What you see

• "Too many failed sign-in attempts. Try again in … or reset your password."
• or "Invalid email or password. Too many failed attempts — wait … before trying again, or reset your password."

The message tells you how long to wait.

Fix it

Choose one:

1. Wait for the time shown, then sign in carefully with the correct password.
2. Or reset your password straight away: click Forgot?, request a link and set a new password. See Reset a forgotten password. After a reset, earlier failed attempts no longer count against you.

Still locked out?

• If you keep getting locked out without having typed a wrong password, someone else may be trying your account. Reset your password and tell your administrator.
• API integrations have their own limit. If an integration sends too many wrong keys, it gets a 429 error for a short time — see Send punches with the Mark Attendance API.