Emails from Attendex are not arriving

Attendex sends emails for sign-up, sign-in invites, password resets, your company address, invoices and quotations, and many HR notifications. If one doesn't arrive, work through the checks below.

Check these first

1. Wait a couple of minutes. Some mail systems hold new messages briefly.
2. Look in spam, junk, promotions and quarantine folders. If you find the email there, mark it as "not spam" so future emails arrive normally.
3. Check the email address. Employees: your address is the one in your employee record — ask HR to confirm it. Admins: the email shown on Admin Users.
4. Ask your IT team whether your company's mail filter blocks or quarantines automated emails, and ask them to allow emails from Attendex.

Specific emails

For administrators

• When you add an admin user, the confirmation message tells you whether the set-password link was emailed. If email is switched off for your account, it shows a one-time link to share instead. See Add and manage admin users.
• For people who have signed in before, reset links are only ever emailed. If email is unavailable, ask them to use Forgot? on the sign-in page.
• Make sure each employee has the correct work email on their record before inviting them. See Give employees portal access.