I can't sign in
Work through the common reasons a sign-in fails — wrong portal, wrong company address, password, invite not used, or access removed — and fix each one.
If you can't get into Attendex, the message on the sign-in page usually tells you why. Find your message or situation below and follow the fix.
Check these first
- Are you on the right portal? Employees sign in at
yourcompany.attendex.in/member. Admins sign in atyourcompany.attendex.in/admin/login. An employee account won't work on the admin page, and an admin account won't work on the employee page. - Are you on your company's address? The sign-in card should show your company's name and logo. If it shows a different company or none, see Wrong company address or "Company not found".
- Is it the right email? Use the email your HR team set up for you — usually your work email, not a personal one.
Messages and fixes
| Message or situation | What to do |
|---|---|
| Invalid email or password. | Check the email for typos and that Caps Lock is off. Then use Forgot? to set a new password — see Reset a forgotten password |
| Too many failed sign-in attempts… | Wait the time shown, or reset your password. See Locked out after too many sign-in attempts |
| Please enter both email and password. | Fill in both boxes |
| Organization is inactive. | Your company's account is switched off. Employees: contact HR. Admins: contact Attendex support |
| Subscription expired. Please renew your subscription. | An administrator needs to contact Attendex to renew. See Free trial, upgrades and quotations |
| Invalid request. Please try again. | The sign-in page was open too long. Reload it and sign in again |
| You never set a password | Open your invite email and use its link. If it has expired (after 72 hours), ask HR or your administrator to send a new invite |
| You have left the company | Employee accounts stop working once your status changes to a leaving status |
| Your admin account was deactivated | Ask an administrator to reactivate you on Admin Users |
Signed out while working
If you were signed out with "Your access has been removed. Please sign in again.", your password may have been changed on another device, or your access changed. See Change your password and sign out other devices.
For admins helping an employee
Open the employee's record and use Send invite (never signed in) or Reset password (has signed in before). They receive a fresh link by email. See Give employees portal access.
Still stuck? Email info@cybexinnovation.com or WhatsApp +91 89277 73048.