Reset a forgotten password

If you can't remember your password, you can set a new one with a link sent to your email. This works for both the admin portal and the employee portal.

Before you start

• You need access to the email address your account uses.
• Use your company's own sign-in page (for example yourcompany.attendex.in/member). A reset requested on one company's address only covers that company's accounts.

Steps

1. Open the sign-in page for your portal.
2. Click Forgot? next to the Password box.
3. On the Forgot Password? page, enter your Email Address.
4. Click Send Reset Link.
5. Open the email from Attendex and click the reset link. The link works once and expires after 1 hour.
6. On the Reset Password page, enter a New Password and type it again in Confirm New Password.
7. Click Save New Password.
8. Sign in with your new password.

What happens next

• Every other device signed in to your account is signed out.
• Earlier failed sign-in attempts stop counting against you, so a reset is also the fastest way out of a temporary lock. See Locked out after too many sign-in attempts.

If the email doesn't arrive

• The page always says "If an account exists with this email, you will receive password reset instructions shortly." — even when the email isn't registered. Check you used the email your account is set up with.
• Check your spam or junk folder.
• Ask your HR team or administrator to send you a reset link from your employee or admin user record.
• See Emails from Attendex are not arriving for more checks.